At MobileCoverWala, we are committed to providing quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy, as outlined below:

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1. Eligibility for Return

You can request a return if:

• The product you received is damaged, defective, or incorrect.
• The product is unused and in its original packaging, with all tags and accessories included.
• The return request is made within 7 days of delivery.

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2. Conditions for Return

• Products that are used, damaged by the customer, or missing parts/accessories will not be eligible for return.
• Items purchased during sale promotions or marked as non-returnable are not eligible for returns unless they are defective.
• Mobile covers with custom prints or personalized designs are not eligible for return or exchange unless they are defective.

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3. Return Process

To initiate a return, follow these steps:

1. Contact our customer support team via info@mobilecoverwala.com or +92 346 3146303 within 7 days of receiving the order.
2. Provide your order number, a brief explanation of the issue, and, if possible, photos of the product showing the defect or damage.
3. Once your request is approved, we will share instructions for returning the product.

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4. Return Shipping Charges

• If the return is due to a mistake on our part (e.g., incorrect or defective product), we will bear the shipping cost.
• For other return reasons, the customer will be responsible for return shipping charges.

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5. Refund Policy

Once we receive and inspect the returned product, refunds will be processed as follows:

• Refunds will be issued within 7-14 business days after approval.
• Refunds will be credited to the original payment method (for pre-paid orders) or as store credit/voucher for future purchases.
• For Cash on Delivery (COD) orders, refunds will be transferred to the customer’s bank account after verification.

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6. Exchange Policy

If you prefer an exchange instead of a refund:

• Exchanges are subject to product availability.
• If the requested item is out of stock, we will process a refund or offer store credit.

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7. Non-Returnable Items

The following items are non-returnable:

• Products that are customized or personalized.
• Products that are marked as final sale or non-refundable on the product page.
• Items without original packaging or accessories.

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8. Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect:

• Notify us within 48 hours of delivery with photos of the product and packaging.
• We will arrange a replacement or refund based on your preference.

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9. Cancellation Policy

• Orders can be canceled before they are shipped.
• If the order has already been shipped, you may return it as per the return policy guidelines.